Privacy Policy
How Sea Trans Services collects, uses, and protects your personal information.
Sea Trans Services LLC ("Sea Trans Services", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.seatransservices.com or use our logistics services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We collect information you provide directly to us, information collected automatically when you use our services, and information from third-party sources.
1.1 Information You Provide
- Contact details — full name, company name, email address, phone number, and postal address provided via our enquiry, quote, or contact forms.
- Account information — username and password if you register for a customer portal account.
- Shipment data — cargo descriptions, origin and destination details, booking references, consignee information, and any special handling instructions.
- Financial information — billing address and payment details processed securely through our third-party payment processor. We do not store full card details.
- Communications — records of correspondence, support tickets, and feedback submitted to us.
- Newsletter subscriptions — your email address when you opt in to receive our logistics insights and updates.
1.2 Information Collected Automatically
- Log data — IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps of visits.
- Device information — hardware model, device identifiers, and mobile network information.
- Usage data — clickstream data, search queries entered on our website, and feature usage patterns.
- Location data — approximate geographic location derived from your IP address.
- Cookies and similar technologies — see Section 4 for full details.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Processing freight bookings, preparing quotations, arranging shipments, and managing your logistics operations.
Customer Support
Responding to enquiries, resolving complaints, and providing technical assistance with our portal and services.
Communications
Sending service confirmations, shipment status updates, invoices, and other transactional communications.
Marketing
Sending newsletters, industry insights, and promotional offers where you have consented or we have a legitimate interest to do so.
Legal & Compliance
Meeting our customs, export control, anti-money laundering, and sanctions screening obligations.
Improvement & Analytics
Analysing usage patterns to improve our website, services, and customer experience.
Security
Detecting, investigating, and preventing fraudulent transactions, abuse, and other illegal activities.
Business Operations
Invoicing, accounting, auditing, and other internal business administration purposes.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Our standard retention periods are:
Category
Shipment & booking records
Retention Period
7 years
Reason
Customs, tax, and audit compliance obligations
Category
Customer account data
Retention Period
5 years after last activity
Reason
Business relationship and legal dispute limitation
Category
Contact form submissions
Retention Period
3 years
Reason
Legitimate interest in responding to enquiries
Category
Marketing consent records
Retention Period
Until consent withdrawn + 3 years
Reason
Proof of consent for regulatory purposes
Category
Website analytics data
Retention Period
26 months
Reason
Performance analysis and trend monitoring
Category
Financial & billing records
Retention Period
7 years
Reason
Tax law and accounting standards requirements
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data. To exercise any right, contact us at privacy@seatransservices.com. We will respond within 30 days.
Right of Access
Request a copy of the personal data we hold about you (subject access request).
Right to Rectification
Ask us to correct inaccurate or incomplete personal data without undue delay.
Right to Erasure
Request deletion of your data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Right to Restrict Processing
Ask us to limit how we use your data while a complaint or dispute is being resolved.
Right to Data Portability
Receive your data in a structured, machine-readable format and have it transmitted to another controller.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes at any time.
Right to Withdraw Consent
Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
Right to Complain
Lodge a complaint with your local data protection supervisory authority if you believe we have mishandled your data.
7. International Transfers
Sea Trans Services operates globally. Your personal data may be transferred to, and processed in, countries outside your country of residence — including countries that may not provide the same level of data protection as your home jurisdiction.
Where we transfer data from the European Economic Area (EEA), United Kingdom, or Switzerland to third countries, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Adequacy decisions where the destination country is recognised as providing equivalent protection.
- Binding Corporate Rules for intra-group transfers where applicable.
- Your explicit consent where required for a specific transfer.
8. Data Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:
Data Breach Notification: In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, in accordance with applicable law.
9. Third-Party Links
Our website may contain links to third-party websites, carrier tracking portals, and partner platforms. These sites operate independently and are governed by their own privacy policies. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.
10. Children's Privacy
Our website and services are directed at business professionals and are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@seatransservices.com and we will promptly delete such data.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Display a prominent notice on our website homepage for 30 days following the change.
- Send an email notification to registered account holders and newsletter subscribers where required by law.
Your continued use of our website or services after changes become effective constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:
Data Protection Officer
Sea Trans Services LLC
1428 Harbor Drive
Miami, FL 33101
United States
Response Timeframes